Frequently Asked Questions
General Information
What types of products and services do you offer?
We specialize in the following categories:
- Knowledge Payment: Virtual courses and downloadable materials on Feng Shui principles, astrology, and personal development.
- Energy Items: Products designed to enhance energy balance, such as crystals, Feng Shui tools, and talismans.
- VIP Service: Personalized Feng Shui consultations, exclusive webinars, and one-on-one mentoring.
Product and Service Policies
What guarantees do you offer for your services?
We stand by the quality of our products and services. While personal results may vary, we provide:
- A clear curriculum for virtual courses.
- Transparent guidelines and expectations for consultations.
Can I request a personalized Feng Shui consultation?
Yes! Our VIP Service includes tailored consultations based on your needs. Please contact us for scheduling.
Refund and Return Policies
What guarantees do you offer for your services?
Yes! Our VIP Service includes tailored consultations based on your needs. Please contact us for scheduling.
Are physical energy items returnable?
Yes, unused energy items can be returned within 14 days of receipt. Return shipping costs are the responsibility of the customer unless the product is defective.
What is your cancellation policy for consultations?
Appointments canceled at least 24 hours in advance will receive a full refund. Late cancellations or no-shows are non-refundable.
Privacy Policy
How is my personal information protected?
Your privacy is our priority. We use secure payment processing and do not share your personal data with third parties without your consent. Full details can be found in our Privacy Policy.
Are my consultation details confidential?
Absolutely. All consultation sessions are confidential and will not be shared with anyone.
Terms and Conditions
What are the terms for using your services?
By purchasing our products or services, you agree to:
- Use the content solely for personal and non-commercial purposes.
- Not redistribute or reproduce our intellectual property without permission.
Are there disclaimers for Feng Shui advice?
Yes. Feng Shui is a traditional practice and results may vary based on individual circumstances. Our advice is not a substitute for professional legal, financial, or medical consultation.
Support and Assistance
How do I contact support?
For any inquiries, please email us at masterli 3339135908@qq.com or use the contact form on our website.
What should I do if I encounter issues accessing my course?
Check your email for the login instructions. If the issue persists, contact our support team for assistance.