Refund and Return Policy

1. Overview

This policy applies to physical products, BaZi readings, Feng Shui consultations, personalized products, and related services purchased from Easternhuoyun. Return, cancellation, and refund conditions vary by purchase type. Please review the relevant section and contact us before returning a product.

2. Physical Product Returns

You may request a return within 30 days of receiving the item.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Please provide a receipt, order number, or other proof of purchase.

Email easternchenfs@gmail.com before returning any product. Do not send an item to the manufacturer or any other address unless Easternhuoyun has provided return instructions. The return address and handling instructions will be provided after the request is reviewed.

For a return caused by a change of mind, an incorrect size selection, or another reason unrelated to product quality, the customer is responsible for return shipping costs. Original delivery charges are non-refundable, and return shipping costs may be deducted from the approved refund when applicable.

For higher-value returns, consider using a trackable shipping service or shipping insurance.

3. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged or defective, if the wrong item was sent, or if an item is missing from the package, email easternchenfs@gmail.com as soon as possible. Include the order number, a description of the issue, and relevant photographs or video.

After Easternhuoyun confirms that the issue resulted from fulfillment or shipping, Easternhuoyun will cover reasonable return costs or, depending on the circumstances, provide a replacement, a same-item exchange, or a refund. The customer will not be required to pay reasonable handling costs associated with a verified damaged, defective, incorrect, or missing item.

4. Non-returnable Items

Sale and clearance items are not eligible for a change-of-mind return. This restriction does not apply when an item is damaged, defective, or incorrect, and it does not limit any mandatory consumer rights provided by applicable law.

Personalized and specially prepared products are covered by Section 7.

5. Exchanges

Easternhuoyun does not provide direct exchanges for ordinary returns. You may request a return under this policy and place a new order after the refund for the original order has been approved.

For a damaged, defective, or incorrect item, Easternhuoyun may provide a same-item exchange or replacement, subject to availability. If the same item is unavailable, Easternhuoyun will offer a refund or another arrangement agreed with the customer.

6. BaZi Readings and Feng Shui Consultations

BaZi readings and Feng Shui consultations may be cancelled for a full refund before Easternhuoyun begins the analysis, preparation, or consultation work. This remains true if the customer has submitted birth information, property information, photographs, or other personal materials but Easternhuoyun has not started the work.

Once analysis, preparation, report preparation, consultation work, or personalized advice has begun, the service is generally non-refundable because it involves time and personalized work.

If Easternhuoyun is unable to complete a purchased service, the customer may choose a full refund or an alternative arrangement agreed with Easternhuoyun.

Completed or delivered BaZi readings, Feng Shui consultations, personalized reports, and custom analyses are generally non-refundable. If a delivery has a clear omission, cannot be opened, was delivered incorrectly, does not include agreed content, or has another verifiable technical issue, contact Easternhuoyun to request a correction or supplement.

Easternhuoyun does not guarantee specific financial, health, relationship, career, or other life outcomes from a reading, consultation, report, or recommendation.

7. Personalized Products and Services

A physical product made or specially prepared according to a customer’s personal information, instructions, or intended use is not eligible for a change-of-mind return. This restriction does not apply when the product is damaged, defective, or incorrect.

Personalized services are subject to the cancellation, work-started, and delivery rules in Section 6.

8. Cancellations and Rescheduling

For scheduled consultations, email easternchenfs@gmail.com at least 24 hours before the appointment to request one free rescheduling.

If less than 24 hours’ notice is provided, or if the customer does not attend the scheduled appointment, the customer may use one complimentary replacement appointment. If the customer does not attend the replacement appointment, the service is non-refundable.

If Easternhuoyun needs to change the appointment time, the customer may choose a new appointment or a full refund.

9. Refund Approval and Processing

After a returned physical product is received, Easternhuoyun will inspect it and notify the customer whether the refund has been approved, whether additional information is needed, or whether the item does not meet the return conditions.

An approved refund will be returned to the original payment method. If the original payment method cannot accept the refund, Easternhuoyun will contact the customer to confirm an alternative method. A refund will not automatically be replaced with store credit or a coupon.

Approved refunds are submitted to the original payment method within 5–10 business days. A bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account. Easternhuoyun cannot control the final posting speed of a financial institution or payment provider.