Frequently Asked Questions

Easternhuoyun provides online BaZi readings, online Feng Shui consultations, and culturally themed products. These offerings are for cultural, reflective, and informational purposes and are not medical, legal, financial, or mental health services.

A BaZi reading usually requires your date of birth, time of birth, place of birth, and the questions or areas you would like the reading to address. If your birth time is unknown, tell Easternhuoyun before ordering because missing information may affect the scope of the reading.

The delivery format and any appointment details are stated on the relevant service or product page and in your order communications. Please contact Easternhuoyun before ordering if you need to confirm the delivery format.

The estimated delivery time is shown on the relevant service or product page. You may contact us before ordering if timing is important.

Depending on the consultation, you may be asked to provide a floor plan, relevant room photographs, orientation information, and the main concerns you want to discuss. Only provide information reasonably needed for the purchased service. Appointment and preparation details are provided with the relevant service information or order communications.

No. A reading, consultation, report, or recommendation cannot guarantee financial, health, relationship, career, sales, or other specific outcomes. Easternhuoyun services are provided for cultural, reflective, and informational purposes.

Available payment methods are displayed at checkout.

Check the order information in My Account and any order emails you receive. If you still need help, contact Easternhuoyun with the order number and the email address used for the order.

You may request a return within 30 days of receiving a physical product. The item must be unused, in the same condition in which it was received, and in its original packaging. Please provide the order number, receipt, or other proof of purchase and email easternchenfs@gmail.com before returning the item.

For a change-of-mind return, an incorrect size selection, or another reason unrelated to product quality, the customer is responsible for return shipping, and original delivery charges are non-refundable. If Easternhuoyun confirms that an item was damaged, defective, incorrect, or missing because of fulfillment or shipping, Easternhuoyun will cover reasonable handling or return costs.

Approved refunds are submitted to the original payment method within 5–10 business days. A bank, card issuer, or payment provider may require additional time to post the funds to your account. See the Refund and Return Policy for the complete rules.

You may cancel for a full refund before Easternhuoyun begins the analysis, preparation, or consultation work. This remains true if you have submitted information but the work has not started. Once analysis, preparation, report preparation, consultation work, or personalized advice has begun, the service is generally non-refundable.

If Easternhuoyun cannot complete the purchased service, you may choose a full refund or an alternative arrangement agreed with Easternhuoyun. A completed or delivered service is generally non-refundable, but you may request a correction or supplement if it has a clear omission, cannot be opened, was delivered incorrectly, does not include agreed content, or has another verifiable technical issue.

Email Easternhuoyun at least 24 hours before the appointment to request one free rescheduling. If less than 24 hours’ notice is provided, or if you do not attend the scheduled appointment, you may use one complimentary replacement appointment. If you do not attend the replacement appointment, the service is non-refundable.

If Easternhuoyun needs to change the appointment time, you may choose a new appointment or a full refund.

Easternhuoyun uses personal information to process orders, communicate with customers, provide purchased services, and operate the website. No online system can promise absolute security. For details about collection, use, sharing, retention, and your choices, read the Privacy Policy.

Easternhuoyun does not actively display the consultation materials you submit to the public. Information may be handled by necessary service providers as described in the Privacy Policy. Please avoid sending information that is not reasonably required for your order or consultation.

Email easternchenfs@gmail.com or use the Contact page. Easternhuoyun normally replies within 1–2 business days.